Mark and Didi listened deeply to our needs, and were able to pivot as the project developed further. They responded with openness, flexibility and enthusiasm to all changes and suggestions, taming ambiguity and complexity along the way. Mark is a skilled communicator – he connected with various people across different levels at Animals Australia, quickly establishing himself as a trusted and respected advisor. And beyond the project brief and requirements, Mark and Didi are two exceptional individuals who are progressive thinkers and care deeply about the world around them.